Additional Services
We provide remote access service to the clinet’s equipment through our certified specialists. We become your eyes, ears and hands to perform configuration tasks, problem resolution and maintenance. In addition, we offer towering, as well as CPE (Customer Premises Equipment) for equipment inventory management or spare parts required by the client.
We offer two types of service: standard and advanced.
Standard
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“Plug and play” preconfigured equipment installation
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Connection of equipment according to client instructions
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On and Off switch management, crossover, dip switches or any other action required by the clientt
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Physical reset of equipment, “Hot swaps” of cards or redundant power supplies swaps
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Provisioning of visual verification to assist remote trouble shooting
Advanced
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All the services included in the standard option
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Equipment revision according to the client's instructions to determine wrong equipment operation
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Basic router configurations according to scripts sent by the client, as well as configuration changes
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Inventory of equipment with models and serial numbers
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Equipment labelling
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Remote assistance for relocation of equipment within the same customer facilities
Management Services
We offer specialized personnel to give on-site support to installation or maintenance tasks.
Our value
At UFINET we are aware of technological change and the speed with which the telecommunications market evolves. Therefore, we offer programmed resources to
equipment changes and specialized personnel to provide on-site support by providing installation or maintenance of any device, guaranteeing:
- Stability
- Performance
- Availability
- Security
On-Site Support Service
We offer you specialized personnel to give on-site support to the installation or maintenance tasks of any equipment that is hosted in your facilities.
Service levels
| On-site attention time | ||||
|---|---|---|---|---|
| Service levels | Coverage | Metro Zone | Rural Area | Ticket bag |
| BRONZE | 8×5 | NBD | NBD | 20 hours 5 tickets |
| GOLD | 24×5 | 4 hours | 8 hours | 32 hours 8 tickets |
| PLATINUM | 24x7x365 | 4 hours | 8 hours | 60 hours 15 tickets |
Benefits
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Computer restart
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Insertion and removal of modules
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USB mount for software installation or upgrade
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Connecting or disconnecting patch cords
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Provide remote access to equipment
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Change of parts or equipment
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Implementation of staff to teams
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Inventory management of equipment or parts
Device Service
We have at your disposition our general installation assets and programmed resources for changing your equipment when housed in your facilities.
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Logistics Operation
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Inventory management
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Customs services
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Control via web
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881-K9
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1941 / K9
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1941-SEC / K9
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2921-V / K9
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2921-SEC / K9
Capacity
High bandwidth connectivity in fiber optic for fast and secure circuits
FTTH
We provide our clients with FTTH in all LATAM, under an open neutral network model, leveraging its startling far-reaching and capillary network deployed over the last 24 years, network management, expertise, and quality of service provided.
Towering
We offer towering services with added benefits to our clients: bundle with electric power, connectivity by FO, and RF (if needed). This provides additional advantages for customers, which increases their competitiveness.
Co-location
Presence in neutral locations and data centers, such as NAP of the Americas in Miami and Jacksonville in Florida, One Wilshire Coresite in Los Angeles, NYC1-60 Hudson in New York, and Santo Domingo in the Dominican Republic. We also have a vast number of POPs in all Central America and South America.
Direct Cloud Connectivity
Ufinet establishes unique and direct links to provide the logical connection you need to the cloud. Our product has a scope of public connectivity (internet) or point-to-point Private Ethernet connectivity by Cloud Exchange.
Other Services
Additionally, we offer our clients with CPE Management (Lease), as well as Remote Hands & Eyes.
Layer 3 Services
Our L3 network is an IP connectivity service that provides private and protected connectivity independent of the public network and directly interacting with the customer’s network with static or dynamic routing.
